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Talk to your customers on WhatsApp

Automate notifications and provide support through our omni-channel Inbox or WhatsApp API, officially supported by WhatsApp.
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Official WhatsApp Business Solution Provider
Supported channels:

Email

SMS

Instagram

Messenger

WeChat

LINE

Telegram

Elevate your customer experience

1. Get up and running

Create a brand profile and connect via API or Inbox interface.

2. Connect with customers

Communicate with customers on WhatsApp for Business.

3. Increase loyalty

Drive better, more personalized experiences that delight customers.

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Intuitive for your business

One straightforward tool

Bringing all your channels and tickets into one easy-to-use tool means less effort and overhead for agents.

Get more done

Get tickets handled as efficiently as possible with SLAs and routing based on skills and languages.

Understand how your agents are doing

See how your agents are performing real time and compare with SLAs and past data at a glance.

Impactful for your customers

Deliver seamless experiences

Conversations with customers are more informed and natural when you can see all of their past tickets and conversations.

Be where your customers are

Your customers can reach you on their favorite channels, including WhatsApp, Messenger, Email and more.

So much more than text

Add more context to your conversations by sending and receiving screenshots, files and more.

Elevate your customer experience

Detect topic and language

Recognize the topic and language of a ticket and assign automatically.

Set custom hours

Set opening hours and trigger the right response for customers at any hour.

Let auto-reply help you

Handle common questions automatically so agents can focus.

Translate automatically

Help customers out, even when in languages your agents do not speak.

Skill-based routing

Send tickets to the right agents with the skills to handle them best.

Live ticket queuing

Keep track of your agents' status, current ticket and more.

Create WhatsApp templates

Use customizable, pre-approved WhatsApp message templates.

Integrate the WhatsApp API

Send and receive WhatsApp messages programmatically via your products.

Machine Learning and AI

Increase productivity by leveraging Machine Learning and AI.

You're in good company

Increase your productivity by having all your customer communication channels in one place, with Inbox.

Secure by default

Enterprise-grade security is built into our products by default.

World-class support

24/7 support for you and your team, with local presence in 7 countries.

Regulatory compliance

We help you comply with all applicable laws and regulations, including GDPR.

“Our support team works tirelessly to deliver the best service for customers, regardless of their questions or the way they contact us. It’s refreshing to see an interface that takes the clutter out of omnichannel communication to make things easy and efficient.”

Start offering your customers a better communication experience on the channels they prefer.

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