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Conversations after purchase through delivery

Communication tools for improving delivery success and powering modern fulfillment experiences.

More successful deliveries

Recipient-at-home confirmation

Avoid failed deliveries by automatically confirming that recipients are home to receive packages.

Omnichannel account & number masking

Provide an open channel of communication between delivery drivers and end-customers without compromising privacy or security.

Try our WhatsApp Account Masking tutorial

Last mile, human-to-human connections

With account and number masking you can safely connect end-customers to delivery drivers to share information like preferred drop off times, locations, and more to facilitate successful deliveries.

On-demand insights for recipients

Automate delivery transparency with bots

Increase transparency to end-customers with messaging bots to answer questions about where orders are or when they will arrive.

Personalize communication experiences

Connect to customer platforms to enable end-customers to specify frequency, type, and channel of notifications they want to receive.

Notifications on preferred platforms

Let customers know when a package has arrived or estimated time of delivery on the messaging platforms they prefer to use.

Learn more about sending SMS notifications

Support across the board with Inbox

Full context for every conversation

See all the relevant details for customers like order history and previous interactions with your business. Support package senders on their preferred channels of communication and reference conversations about deliveries.

Learn more about Inbox

Take action across your business

Enable your support team to quickly offer refunds or discounts, see the status of a delivery, and take action without leaving their support software by integrating Inbox with your business tools.

Automated surveys

Build surveys that are automatically sent to customers after delivery. Automate Net Promoter Score (NPS) surveys, gather reviews, and receive feedback about your services.

You're in good hands

Secure by design

Enterprise-grade security is built into our platform and products by default.

World-class support

24/7 support for you and your team, with offices in 7 countries.

Global scalability

Built for international laws and regulations, including GDPR and PSD2.
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