Security
Keep your data safe
We count hospitals, banks and even governments amongst our clients because we are serious about security and privacy. Close attention to local rules and regulations, employee-screening, and data encryption are just a few ways we ensure absolute security and reliability.
Hosting
A secure SSL connection sends your messages to our platform. This platform is hosted in two Tier 3 data centers providing full redundancy. When one data center disconnects, the second takes over all traffic. All data is backed up on a daily basis in a third data center.
Bug Bounty Program
Security researchers who have found bugs on our platform are encouraged to send their findings to security@messagebird.com. Contact us for instructions on how to submit a full report and be eligible for a reward.
Monitoring
We monitor the worldwide performance of our service 24 hours a day, 7 days a week, and our SLA guarantees 99.95% uptime. On the rare occasion that a server goes down or another problem pops up, we directly receive an alert. Our team will take action immediately.
For a summary overview of MessageBird's security, please see the MessageBird Security Overview document found here.
Policies
Protected by laws and regulations
ISO/IEC 27001:2013
MessageBird is ISO/IEC 27001:2013 certified, the globally recognised information security standards for Information Security Management Systems (ISMS). All our hosting providers are ISO/IEC 27001:2013 compliant as well.
ACM Registered
We are registered with the Dutch Authority for Consumers and Markets (ACM). This means we’re always accountable and fully transparent with our clients.
GSMA Membership
We are an Associate Member of the Groupe Speciale Mobile Association (GSMA). The GSMA represents the interests of mobile operators across the globe.
GDPR Compliant
We are always up to the date with all applicable laws and regulations, including the General Data Protection Regulation (GDPR).
Precautionary Measures
Your data is safe with us
Screenings
All our employees are screened for expertise, experience and integrity.
Four-Eyes
Whenever dealing with sensitive information or taking critical action, we use the four-eyes principle.
Need-to-know
We provide access to sensitive data only on a need-to-know basis.